Customer Service: Interact with Customers (SIRXCCS002A)
Outline
If you are intending to work in retail from small owner operated businesses to large retail outlets, you should have the skills required in Interact with customers SIRXCCS002A. Current & Prospective employers would consider it an attractive proposition for a Current or Prospective Employee to have these basic skills in talking to customers, selling to customers and handling general customer enquiries.
Why Should I Attend?
If you are new to retail, it is vital that your skills in customer service be fully developed. Your entrance and or ability to remain in the industry comes at a time when there have been a demand to increase our knowledge with many changes being introduced to increase and improve service standards. It should also provide an edge to the any new entrant seeking supervisory or management positions in the future.
Time
Interact with customers SIRXCCS002A is a competency based one day program with a Statement of Attainment issued on successful completion.
The course covers:
- Deliver service to customers
- Respond to customer complaints
- Receive and process sales orders
- Identify special customer requirements
- Measuring the outcomes of Responsible Service of Alcohol on premises
Other Items
- Greeting and farewelling techniques
- add-on selling concepts
- relevant legislation and regulations
- questioning and active listening
- handling difficult customers
- numeracy skills
- telephone skills
