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Payment Policy

Payment Policies (Effective as of 1 January 2010)

  1. All course fees to be paid in advance.
     
  2. austrain. academy. accepts only the following forms of payment

    Credit Card: American Express, Mastercard & Visa Card
    Direct Deposits: must be received 3 working days prior to a course
    Internet Banking: must be received 3 working days prior to a course
    Cheques: only to approved clients
    Money Orders: only to approved clients
    Invoicing &
    Purchase Orders:    		 are only available on request to approved clients
     
  3. Booking/s will be confirmed (by letter or phone) once payment received.
     
  4. austrain. academy. reserves the right to cancel a course if there are insufficient participants enrolled.
     
  5. Non-attendance without notice will result in the full course fee being charged.
     
  6. A substitute may be nominated to attend the course without penalty.
     
  7. No refund/s will be given after the training program has commenced.
     

Refunds Policy

austrain. academy. has in place a fair and equitable refund policy

austrain. academy. will refund on the following basis:

  • Any overpaid monies
     
  • has cancelled the booking or course
     
  • we are notified 7 days prior to commencement of a course (subject to our refund and cancellation policy)
     
  • Refunds requested within 7 days of a course date will be required to submit a refund request letter to the austrain. academy. (subject to our refund and cancellation policy)


Transfer Policy

  1. 7 days notice must be given for any transfers without penalty.
     
  2. For transfers less than 7 days a re-booking fee of 25% of the set fee applies per person, course, consultation and or System.
     
  3. Transfers made within 48 hours are subject to a re-booking fee of 50% of the set fee per person, course, consultation and or System.


Cancellation Policy

  1. Cancellations made 7 days or more prior to a course shall be refunded less a 25% administration fee
     
  2. Cancellations made within 7 days of a course shall be refunded less a 50% administration fee.
     
  3. Cancellations made within 48 hours of a course SHALL NOT be subject to a refund.


Certification & Statements of Attainment

  1. Please be aware that due to VETAB requirements certificates are not issued on the day/night of the course. Arrangements can be made to express post your certificate if you require them in a hurry – ask your trainer for details.
     
  2. The Academy bears no responsibility for the following events after the Statements of Attainment (Certificates) have been sent. These events are:-

    • The Weather and subsequent damage to your Certificates and or Statements received by post to your address.
    • The placement of your mail into your letterbox by Australia Post and or a Contractor
    • The size of your letterbox
    • Incorrect information on your Enrolment Form
    • A Change of address (by the participant) between sitting a course and the posting of a Statements of Attainment (Certificates)