Payment Policy
PAYMENT POLICIES (Effective as of 1st January 2012)
1. All Course, Consultation and or System fees to be paid in advance.
2. The Academy accepts only the following forms of payment
- Credit Card American Express, Mastercard& Visa Card (purchases via credit card will attract a 2% surcharge)
- Direct Deposits must be received 3 working days prior to a course
- Internet Banking must be received 3 working days prior to a course
- Cheques – Only to approved Clients
- Money Orders - Only to approved Clients
- Invoicing and Purchase Orders are only available on request to approved clients
3. Booking/s will be confirmed (by letter or phone) once payment received.
4. The Academyreserves the right to cancel a course if there are insufficient students enrolled.
5. Non-attendance without notice will result in the full course fee being charged.
6. A substitute may be nominated to attend the course without penalty.
7. No refund/s will be given after the training program/consultation has commenced, or system developed.
TRANSFER POLICY
1. 7 days notice must be given for any transfers without penalty.
2. For transfers less than 7 days a re-booking fee of 25% of the set fee applies per person, course, consultation and or System.
3. Transfers made within 48 hours are subject to a re-booking fee of 50% of the set fee per person, course, consultation and or System.
CANCELLATION POLICY
1. Cancellations made 7 days or more prior to a course, consultation or system implementation shall incur the cost of government statutory charges and no austrain academy administration fees.
2. Cancellations made within 7 days of a course, consultation or system implementation shall incur the cost of government statutory charges and austrain academy administration fee which is 25% of the course fee.
3. Cancellations made within 48 hours of a course, consultation or system implementation shall be cost of government statutory charges and austrain academy administration fee which is 50% of the course fee.
REFUNDS POLICY
The Academy has in place a fair and equitable refund policy
The Academy will refund on the following basis:
- Any overpaid monies
- has cancelled the booking or course
- we are notified 7 days prior to commencement of a course, consultation or system implementation (subject to our refund and cancellation policy)
- Refunds requested within 7 days of the course date will be required to submit a refund request letter to the The Academy(subject to our refund and cancellation policy)
Students in exceptional circumstances can make application for special consideration to The Academy’s Chief Executive Officer and or Compliance Administrator.
CERTIFICATION - Statement of Attainment & Testamur Policy
A Qualification certificate is a Testamur and a unit of competence certificate is a Statement of Attainment.
Please be aware that Statements of Attainment are not issued on the day/night of the course.
On successful completion of an RSA and/ or RCG, an interim certificate will be issued to you within twenty (20) working days and you will be required to take this to participating Australia Post Outlets with 100 points of Identification, BEFORE your interim certificate expires, to receive your photo card.
PLEASE NOTE: Austrain Academy is not responsible for the issuing and/or replacement of your Photo Competency Card – Please contact the Office of Liquor, Gaming & Racing (OLGR) directly on (02) 9995-0900 or visit their website www.olgr.nsw.gov.au to request a replacement.
Arrangements can be made to express post your certificate if you require them urgently-ask your trainer for details. Austrain Academy bears no responsibilities for the following events after the statements of attainment and or certificates have been sent. These events are:-
- The weather and subsequent damage to your statement(s) of attainment and or certificate(s) received by post to your address.
- The placement of your mail into your letter box by Australia Post and or a Contractor.
- The size of your letter box.
- Incorrect information on your enrolment form and or attendance sheet.
- A change of address (by the student) without notification between sitting a course and the posting of a statement(s) of attainment and or certificate(s).
- Failure to apply for the photo competency card within the specified time frame (60 days from date of course completion).
